Show Tech-Support Command
When contacting Pica8 for technical support, issue the command show tech-support because it captures the complete status of a PicOS switch. It is recommended to send the output of show tech-support command along with the system log. The following samples describe how to obtain the output.
Log in to the switch and enter the cli command at the Linux shell to reach the PicOS L2/L3 operation mode.
Enter the show tech-support command.
The last line of the output of show tech-support command provides the name and location of the file to which the output was saved. In the above example, the name of the file is Leaf-1-201507050614-techSupport.log that has been saved to the /tmp directory.
You can transfer the file, generated by show tech-support command, from the switch to your computer over SCP (Secure Copy Protocol). There is a nice free Windows utility called WinSCP, available for download at https://winscp.net/eng/download.php, which you can use to copy the file from the switch to your computer over SCP.